Peru has a system of information and assistance to passengers provided by PromPeru. This service is called Iperú.
What is Iperú?
Tourist information and assistance to, is a free service that provides:
Official tourist information on attractions, routes, destinations and businesses that provide tourist services.
Assistance if the services contracted for were not provided in the agreement offered by tour operators, through conciliation and mediation.
We have 35 points of attention in 15 regions of Peru. More
We put at your disposal a list of companies that have had more complaints in recent months. Revisalo here.
Remember that Iperú can only help you if your complaint is against a company in the tourism sector. For other cases we recommend INDECOPI contact:
"I congratulate Iperú Chachapoyas by professionals who have created a pleasant environment for tourists, in addition to delivering useful information and necessary to continue our journey."
Michael Gonzalez Chile
[On the office Iperú Iquitos] "Cristina was a fantastic help for me when I was trying to change my ticket. She was very polite and prompt and totally helped me solve my problem with the airline. Thank you very much."
Brett Harris Australia